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Please reach out to the Affirm team and they will be happy to look into the options available. You can contact them using this contact form.
Purchases made using Affirm are subject to The Gem Boutique’s standard return policy.
Any returns will be processed by The Gem Boutique, and your Affirm balance will be reduced, cancelled, or refunded accordingly.
If the The Gem Boutique has provided a refund to you via a gift card, you must still continue repaying your installment plan in full.
For information on returns, review The Gem Boutique’s return policy here.