Privacy Policy: Our site uses an order form allowing you to request information, products and services. Contact information (name, email address, telephone number, address, etc.) is also used to get in touch with you when necessary. Financial information (credit card number, credit card expiration date, etc.) is only used to bill you for products and services purchased at The Gem Boutique.

We may use your IP address to help diagnose problems with our server and to administer our web site. Your IP address may also be used to gather broad demographic information and to recognize customer traffic patterns and site usage. This information assists us in developing the design and layout of the site.

To enhance your shopping experience, our site uses cookies. Cookies are alpha-numeric identifiers that are transferred to your computer's hard drive through your web browser. Cookies make it possible for us to recognize you when you visit. By doing this, we can personalize your return visits and save you time during checkout. For the most rewarding shopping experience, your browser must be set to accept cookies.

You may, from time to time, receive information from us about new features, new services and special offers we think you'll find valuable. If you'd like to opt out of receiving future email offers from The Gem Boutique , please log in to your account and click "Email Preferences" or click the unsubscribe link within that email. This site may now, or in the future, contain links to other sites. The Bead Boutique is not responsible for the privacy practices or content of such sites.

By using our web site or purchasing product from us, you agree to the collection and use of information as set forth in this privacy policy. This policy may be updated at any time. We will post any changes to our privacy policy on this page so that you are always aware of what information we collect and how we use it.

If, at any time, you have questions or concerns about The Gem Boutique privacy policy, please feel free to email us at: info@thegemboutique.ca


Return Policy: Please contact us to initiate a return request. Regularly stocked beads, crystals and beading supplies can be returned for up to 30 days from the date of being received. Live Sale Items that are open box are subject to this policy once items have been delivered to the customer. All items being returned must come back in the same packaging or on the same strand that they were sent out in. We do not accept open strands, half used products or clearance items.


Shipping: Orders take 1-3 business days (Monday-Friday excluding holidays) after the day that the order was received. Orders received after 9am will be processed the following business day.


Mail Policy: Once an order has been dispatched to a mail service, it is up to the mail courier to deliver the item. Any delays or lost items that occur after we have handed off the items to the mail service are the responsibility of the selected courier. Please contact us if you have experienced an issue and we can take the necessary steps to contact the mail service to launch an investigation.


*Updated October 5th, 2020*  

Clearance & Promotions: All clearance items are final sale. There are no returns, refunds or exchanges on clearance items. Coupons, stamp cards and other in-store promotions will no longer be valid as of the end of this year as we are making a move to a warehouse and online-only location as of December 31st, 2020. Make sure to follow us on our social media platforms and sign up for our email subscription list to keep up to date with new deals, promotions and featured products!

Damages: Any items that are damaged upon arrival must be reported to us within 48 hour of receiving your package. Damages will be handled on a case by case basis. We require detailed photos of the damaged items in order to assess the damage. Gemstones and minerals on live sales are sold as is and any natural shedding, inclusions or surface cracks are to be expected as the items are one of a kind and formed naturally. Items that are accidentally damaged by any of our staff during a live sale will be taken off the customers listing and will be made unavailable for purchase.


*Updated February 2021*

Combined Shipping Of LIVE SALE Items: 

To combine shipping of your live order with other products you must order everything together.

How to place an order for combined shipping:

  • Please wait until we email a link to your online product listing.
  • Once you receive your product listing, you can add it to your online shopping cart.
  • From there you can continue to add other items from our online store to your cart before checking out.
  • This will then ensure that your Live Sale Product Listing is shipped along with the other items you have added to your cart.
  • If you purchase your Live Sale Product Listing first and then make another separate purchase afterwards, those items will ship separately, so be sure to add all of your items to one order.